Return & Refund Policy
We want you to shop with confidence. This policy explains when a product may be returned, how exchanges are handled, and how eligible refunds are processed.
Do not ship a product back to Sellzoa without first contacting Customer Support and receiving return instructions. This helps us identify the order and provide the correct return process.
When can you request a return?
Eligible products may be returned within 7 days of delivery, subject to the requirements below.
Within 7 Days
Return requests must be submitted within 7 days from the date the order is delivered.
Product Must Be Unused
The product must be unused. Products that have been used may not qualify for a standard return.
Order Verification
We may request your order number, delivery information, photographs, or other reasonable information to verify the return request.
Return Approval
Returns must be approved and handled according to the instructions provided by Sellzoa Customer Support.
How to request a return.
Follow these steps so we can review and process your request efficiently.
Contact Us
Email our support team with your order number and the reason for your return request.
Provide Details
Provide any requested photographs, product information, or other details needed to review the request.
Receive Instructions
If the return is eligible, our support team will provide the applicable return instructions.
Return the Item
Follow the provided instructions to return the eligible product using the applicable return process.
Sellzoa covers eligible return shipping.
For eligible returns under this Return & Refund Policy, Sellzoa covers the applicable return shipping cost.
Customers should not independently purchase return shipping or send products to an address that has not been provided or confirmed by Sellzoa Customer Support.
Please contact us first so that the appropriate return process can be arranged.
If something is wrong with your order.
We understand that an order may occasionally arrive damaged or contain an incorrect item. Contact us as soon as possible so the issue can be reviewed.
Damaged on Arrival
If your product arrives damaged, contact Customer Support and provide your order number and clear photographs of the product and packaging where possible.
After review and verification, an eligible damaged item may be exchanged.
Wrong Item Received
If you receive an item that does not match your order, contact Customer Support as soon as possible.
After verification, the incorrect item may be replaced with the correct item according to the applicable fulfillment process.
How eligible refunds are handled.
Where a refund is approved under this policy, Sellzoa will process the refund after the applicable return has been received, reviewed, and approved.
Approved refunds are generally processed within 10 days. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Refunds are normally issued using the original payment method, where technically and operationally possible.
When an exchange or replacement applies.
Exchanges or replacements may be provided for eligible damaged items or incorrect items after the issue has been reviewed and verified by Sellzoa.
Replacement availability may depend on product availability. If the same product is unavailable, Sellzoa may determine the appropriate resolution in accordance with applicable law and the circumstances of the order.
Items that may not qualify for a standard return.
To protect customers, product quality, hygiene, safety, and fulfillment integrity, the following situations may make a product ineligible for a standard return:
- Products that have been used.
- Return requests submitted outside the applicable 7-day return window.
- Products returned without prior contact or return instructions from Sellzoa.
- Products that cannot reasonably be identified with the applicable order.
- Products affected by circumstances that fall outside the applicable return requirements.
Nothing in this section is intended to exclude any rights or remedies that cannot legally be excluded or limited under applicable law.
Cancel before dispatch.
Before Dispatch
Orders may be cancelled before they are dispatched. Contact Sellzoa Customer Support as soon as possible if you need to request cancellation.
After Dispatch
Once an order has been dispatched, cancellation is not available. Eligible returns may still be handled according to this Return & Refund Policy.
Returns are different from shipping delays.
Estimated delivery times are not guaranteed delivery dates. Carrier delays, weather, customs procedures, holidays, destination restrictions, and other circumstances may affect delivery.
For shipping-specific information, please review our Shipping Policy.
Need to request a return?
Contact Sellzoa Customer Support before sending any product back. Include your order number and, where applicable, photographs showing the product and packaging.
Contact Sellzoa Support