Privacy Policy

Effective Date: June 28, 2026 | Last Updated: June 28, 2026

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Site.

1.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, billing and shipping address
• Account Information: Username, password, account preferences
• Payment Information: Credit/debit card details (processed securely via PCI-compliant third-party gateways; we do NOT store full card numbers)
• Order Information: Products purchased, order history, shipping preferences
• Communications: Emails, messages, and feedback you send us

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies & Tracking: See Section 6 for details

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process Orders: To fulfill purchases, process payments, and arrange shipping
• Customer Support: To respond to inquiries, resolve issues, and provide assistance
• Account Management: To create and manage your account, send order confirmations
• Marketing: To send promotional emails and offers (with your consent; you may opt out anytime)
• Site Improvement: To analyze usage patterns and improve our website experience
• Security: To detect fraud, prevent unauthorized access, and protect our business
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do NOT sell your personal information. We only share data with trusted third parties necessary to operate our business:

• Payment Processors: Stripe, PayPal (PCI DSS compliant) — to process transactions securely
• Shipping Carriers: USPS, UPS, FedEx — to deliver your orders
• Email Services: Mailchimp / MailPoet (with your consent) — to send marketing emails
• Analytics: Google Analytics — to understand site traffic and user behavior
• Hosting: Hostinger — to host and maintain our website
• Legal Authorities: When required by law, court order, or to protect our rights

4. Payment Security

Your payment security is our top priority:

• All transactions are encrypted using 256-bit SSL (Secure Socket Layer) technology
• We use PCI DSS Level 1 compliant payment processors (Stripe, PayPal)
• We do NOT store your full credit card number, CVV, or expiration date on our servers
• Address Verification System (AVS) and CVV checks are performed on every transaction
• 3D Secure authentication is used for high-risk transactions

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: For the duration of your account plus 2 years after closure
• Order Records: 7 years (required for tax and legal compliance)
• Marketing Data: Until you opt out or request deletion
• Support Communications: 3 years after resolution

After these periods, your data is securely deleted or anonymized.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for site functionality (shopping cart, login sessions)
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness
• Preference Cookies: Remember your settings and preferences for future visits

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect site functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

7.1 California Residents (CCPA)

If you are a California resident, you have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information we collect
• Delete: Request deletion of your personal information (subject to legal exceptions)
• Opt-Out: Opt out of the sale of personal information (we do not sell data)
• Non-Discrimination: Exercise your privacy rights without being denied goods or services

To exercise these rights, contact us at info@sellzoa.com or call us. We will verify your identity before processing your request.

7.2 All Users

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data for marketing purposes
• Portability: Request your data in a structured, machine-readable format

8. Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@sellzoa.com. If we become aware that we have collected personal information from children under 13 without parental consent, we will take steps to delete that information.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for all data transmission
• Regular security audits and vulnerability assessments
• Restricted access to personal data (authorized personnel only)
• Secure server infrastructure with firewalls
• Regular staff training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

Our servers are located in the United States. If you are accessing our Site from outside the USA, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Site, you consent to this transfer.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically. Continued use of our Site after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: