Shipping Policy

Effective Date: June 28, 2026 | Last Updated: June 28, 2026

1. Order Processing & Dispatch

We understand that fast delivery matters. That is why we have streamlined our fulfillment process to get your order out the door as quickly as possible:

• Packing Time: All orders are packed within 1 business day of receiving payment confirmation
• Dispatch Time: Orders are dispatched the same day they are packed
• Cut-off Time: Orders placed before 2:00 PM EST on business days are dispatched the same day
• Weekend & Holidays: Orders placed on Saturday, Sunday, or US federal holidays are processed and dispatched on the next business day
• Order Confirmation: You will receive an email confirmation within 30 minutes of placing your order
• Dispatch Notification: You will receive a shipping confirmation email with tracking details once your order leaves our facility

2. Shipping Methods & Rates

We currently ship to all 50 US states. Choose the shipping method that works best for you:

Shipping Method	Cost	Delivery Time	Carrier
Standard Shipping Free on orders $35+	FREE (orders $35+) $4.99 (orders under $35)	5–7 business days	USPS or UPS
Express Shipping	$9.99	2–3 business days	UPS or FedEx

2.1 Free Shipping

• Free Standard Shipping is available on all orders totaling $35 or more after discounts and before taxes
• Free shipping applies automatically at checkout — no code needed
• Free shipping is sent via Standard Shipping method (5–7 business days)
• Orders under $35 are charged a flat $4.99 Standard Shipping fee

2.2 Express Shipping

• Available for all orders regardless of order value
• Flat rate of $9.99 per order
• Delivery in 2–3 business days after dispatch
• Express orders placed before 2:00 PM EST are dispatched the same day
• Express shipping is not available for PO Box addresses

3. Delivery Timeframes

Delivery time is calculated from the date of dispatch, not the date of order:

4. Order Tracking

• A tracking number is emailed to you as soon as your order is dispatched
• You can also track your order by logging into your My Account page on sellzoa.com
• Tracking information may take 24–48 hours to update after dispatch
• If you do not receive tracking information within 2 business days of ordering, please contact us at info@sellzoa.com

5. Shipping Restrictions

Please review the following restrictions before placing your order:

• PO Boxes: Standard Shipping is available to PO Boxes. Express Shipping requires a physical street address
• APO/FPO/DPO: We ship to military addresses via USPS Standard Shipping only. Delivery may take 10–15 business days
• Alaska & Hawaii: Standard delivery may take 8–12 business days. Express shipping is available but may take 3–5 business days
• Puerto Rico & US Territories: Standard Shipping only. Delivery times may be extended
• International Shipping: Currently not available. We only ship within the United States at this time
• Hazardous Products: Some products (e.g., aerosols, flammable items) may have shipping restrictions and cannot be sent to certain locations

6. Lost, Damaged, or Stolen Packages

We understand how frustrating it is when a package goes missing or arrives damaged. Here is how we handle these situations:

6.1 Lost Packages

• If your tracking shows “Delivered” but you have not received the package, contact us within 48 hours
• We will open an investigation with the carrier
• If the carrier confirms the package is lost, we will issue a full refund or send a free replacement
• Investigations typically take 5–10 business days

6.2 Damaged Packages

• If your package arrives damaged, take clear photos of the outer box and damaged items before opening fully
• Email the photos to info@sellzoa.com within 48 hours of delivery
• We will provide a full refund or free replacement — no return needed in most cases

6.3 Stolen Packages

• Once a package is marked “Delivered” by the carrier, the risk of theft transfers to the customer
• We recommend shipping to a secure address where someone is available to receive the package
• If theft is suspected, contact us immediately and we will assist with the carrier investigation

7. Incorrect Address

• Please ensure your shipping address is complete and accurate at checkout
• If you notice an incorrect address, contact us immediately at info@sellzoa.com
• Address changes can only be made if the order has not yet been dispatched
• Orders returned to us due to an incorrect address will be reshipped at the customer’s expense
• We are not responsible for delays or non-delivery due to incorrect addresses provided by the customer

8. Order Modifications & Cancellations

• Orders can be modified or cancelled within 2 hours of placing the order, provided the order has not been packed or dispatched
• Once an order is packed or dispatched, it cannot be modified or cancelled
• To request a modification or cancellation, email info@sellzoa.com immediately with your Order ID

9. Shipping During Sale Events

During high-volume sale events (Black Friday, Cyber Monday, holiday seasons), please expect the following:

• Processing time may extend to 1–2 business days due to high order volume
• Delivery times may be delayed by 1–3 business days due to carrier volume
• We recommend placing orders early to ensure timely delivery
• Free shipping and Express Shipping policies remain unchanged during sale events

10. Contact Us

If you have any questions about shipping, delivery, or tracking, our team is here to help: