Refund & Return Policy
Effective Date: June 28, 2026 | Last Updated: June 28, 2026
Good News: We offer FREE returns and replacements on eligible items within 10 days of delivery. No restocking fees. No hidden charges.
1. Return Window
You have 10 calendar days from the date of delivery to request a return or replacement. After 10 days, all sales are final and no returns or exchanges will be accepted.
The return window starts from the day your order is marked as “Delivered” by the carrier.
2. Eligible Categories for Return
Please note: Returns are NOT available for all products. Due to hygiene and safety regulations, certain categories are excluded from our return policy.
| Product Category | Return Eligible? | Notes |
|---|---|---|
| Leather Products | ✓ YES | Must be unused, with original tags attached |
| Nauticals | ✓ YES | Must be in original packaging, unused |
| Health Care | ✗ NO | Final sale — no returns due to safety regulations |
| Beauty | ✗ NO | Final sale — no returns due to hygiene reasons |
| Hair Care | ✗ NO | Final sale — no returns due to hygiene reasons |
| Skin Care | ✗ NO | Final sale — no returns due to hygiene reasons |
Important: Health, Beauty, Hair Care, and Skin Care products are FINAL SALE and cannot be returned or exchanged under any circumstances, including if the product is unopened. This policy is in place to protect customer health and safety.
3. Return Conditions (For Eligible Items)
To qualify for a free return or replacement, the item must meet ALL of the following conditions:
- Item must be unused, unworn, and unaltered
- Item must be in original packaging with all tags, labels, and accessories intact
- Item must not show any signs of wear, damage, or use
- Original receipt or order confirmation must be provided
- Return request must be initiated within 10 days of delivery
Tip: We recommend inspecting your order immediately upon delivery. If you receive a damaged or incorrect item, contact us within 48 hours for faster resolution.
4. Non-Returnable Items
The following items are NOT eligible for return, refund, or exchange:
- All Health Care products (medicines, supplements, medical devices)
- All Beauty products (cosmetics, makeup, fragrances)
- All Hair Care products (shampoos, oils, treatments)
- All Skin Care products (creams, lotions, serums, ointments)
- Items marked as “Final Sale” or “Clearance”
- Gift cards and store credits
- Items damaged due to customer misuse, negligence, or improper storage
- Items without original packaging or missing parts
- Items that have been used, washed, or altered
5. Free Return & Replacement Process
For eligible items, we offer FREE return shipping and FREE replacements. Follow these steps:
Request a Return
Email us at info@sellzoa.com within 10 days of delivery. Include your Order ID, reason for return, and photos (if item is damaged/defective).
Receive Return Authorization
Our team will review your request within 24-48 hours. If approved, we will email you a prepaid return shipping label and detailed return instructions.
Ship the Item Back
Pack the item securely in its original packaging. Attach the prepaid label and drop it off at the nearest carrier location within 7 days of receiving the label.
Inspection & Resolution
Once we receive the item, we will inspect it within 2-3 business days. If approved, you can choose a full refund or a free replacement (subject to stock availability).
6. Refund Processing
- Refund Method: Refunds are issued to the original payment method used at checkout
- Processing Time: 5-7 business days after we receive and approve the returned item
- Credit Card Refunds: May take an additional 3-5 business days to reflect in your account, depending on your bank
- PayPal Refunds: Usually processed within 24-48 hours after approval
- Original Shipping: Original shipping charges are non-refundable unless the return is due to our error (wrong/damaged item)
7. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Email photos of the damaged item and packaging to info@sellzoa.com
- We will provide a free replacement or full refund at no cost to you
- No need to return the damaged item in most cases — we will advise based on the situation
8. Order Cancellations
- Orders can be cancelled within 2 hours of placing the order, provided the order has not been processed or shipped
- Once an order is processed or shipped, it cannot be cancelled — you must wait for delivery and then request a return (if eligible)
- To cancel, email info@sellzoa.com with your Order ID and “Cancellation Request” in the subject line
9. Exchanges
Exchanges are available for eligible items only:
- Same product in a different size, color, or variant (subject to stock availability)
- Exchanges must be requested within the 10-day return window
- Free return shipping provided; replacement item ships free as well
- If the requested variant is out of stock, we will issue a full refund instead
10. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account and credit card statement again
- Contact your credit card company or bank — refunds may be pending
- If you have done all of the above and still have not received your refund, email us at info@sellzoa.com
11. Contact Us
For any questions about returns, refunds, or exchanges, please contact our support team:
Return Policy
At Sellzoa, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return Policy carefully before requesting a return or refund.
1. Damaged or Defective Products
If your order arrives damaged, defective, or you receive the wrong item, Sellzoa will provide a replacement or full refund. To be eligible, you must contact us within 48 hours of delivery and provide clear photos or videos showing the issue.
2. Returns for Other Reasons
If you wish to return a product for reasons other than damage or defects, you may request a return within 7 days of receiving your order, subject to the following conditions:
- The product must be unused, unopened, and in its original packaging.
- The item must include all accessories, tags, manuals, and invoices.
- Return shipping charges may be the responsibility of the customer unless the return is due to our error.
3. Return Eligibility
To qualify for a return:
- Return requests must be submitted within 7 days of delivery.
- Returned products must reach our return facility in their original condition.
- Products showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for a refund.
4. Non-Returnable Items
For hygiene, safety, and quality reasons, the following items cannot be returned unless they are damaged or defective:
- Food & Beverages
- Personal Care Products
- Health & Wellness Products
- Opened Beauty Products
- Gift Cards
- Clearance or Final Sale Items
5. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Processing may take 5–10 business days, depending on your bank or payment provider.
6. Return Shipping
If the return is due to a damaged, defective, or incorrect product, Sellzoa will bear the return shipping cost.
For all other approved returns, the customer may be responsible for the return shipping charges.
7. Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.
8. Abuse of Return Policy
Sellzoa reserves the right to refuse returns, refunds, or future purchases from customers who repeatedly misuse or abuse our return policy.
9. Contact Us
If you have any questions regarding returns or refunds, please contact our Customer Support team.
Sellzoa We are always happy to assist you and will do our best to resolve your concerns as quickly as possible.
Website: https://sellzoa.com
Email: info@sellzoa.com
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