Return and Refund Policy
Understanding Our Return and Refund Policy
Return and Refund Policy for Sellzoa.com
At Sellzoa.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
1. Return Eligibility
• Time Frame: You may request a return within 15 days of the delivery date.
• Condition of Items: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
2. Return Shipping Costs
• Incorrect or Damaged Items: If you receive an incorrect or damaged item, we will cover the return shipping costs.
• Change of Mind: If the item is correct but you wish to return it for other reasons, you will be responsible for the return shipping charges.
3. Non-Returnable Items
Certain items are non-returnable, including:
• Perishable goods
• Personalized or custom-made items
• Gift cards
• Items marked as final sale
4. Refund Process
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method within 5-7 business days.
5. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at info@sellzoa.com to request a return authorization.
2. Provide your order number and details about the item you wish to return.
3. Follow the instructions provided by our team to send the item back to us.
6. Additional Information
• We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $500, as we cannot guarantee receipt of your returned item.
• Depending on your location, the time it may take for your exchanged product to reach you may vary.
• If you have any questions regarding our return and refund policy, please contact us at info@sellzoa.com.
This policy is effective as of 3rd April, 2025.
What is Our Return and Refund Policy?
Our Return and Refund Policy is designed to provide you with a hassle-free experience when returning products. We understand that sometimes you may need to return an item, and therefore, we allow returns within 30 days of purchase. It’s straightforward and easy. However, make sure the items are unused and in their original packaging to qualify for a full refund.
How Does the Return Process Work?
Returning an item is simple with our Return and Refund Policy. All you need to do is follow the return instructions provided on our website. You can initiate the return process online by filling out a return form. After submitting this form, you will receive a shipping label to send the item back. Once we receive the returned product, we'll process your refund within 7-10 business days, because we want you to feel valued and respected.
Why Is Our Policy Important?
Having a clear Return and Refund Policy helps build trust between you and our company. We strive to ensure customer satisfaction, and our policy reflects our commitment to your happiness. If you’re not satisfied with your purchase, we want to make it right. This approach makes shopping with us not just easy, but enjoyable as well, and allows us to address any concerns promptly and effectively.