Return and Refund Policy

Return and Refund Policy for Sellzoa.com

At Sellzoa.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.

1. Return Eligibility

•    Time Frame: You may request a return within 15 days of the delivery date.
•    Condition of Items: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

2. Return Shipping Costs
•    Incorrect or Damaged Items: If you receive an incorrect or damaged item, we will cover the return shipping costs.
•    Change of Mind: If the item is correct but you wish to return it for other reasons, you will be responsible for the return shipping charges.

3. Non-Returnable Items
Certain items are non-returnable, including:
•    Perishable goods
•    Personalized or custom-made items
•    Gift cards
•    Items marked as final sale 

4. Refund Process
•    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
•    If approved, refunds will be processed to your original payment method within 5-7 business days.

5. How to Initiate a Return
To initiate a return, please follow these steps:
1.    Contact our customer service team at info@sellzoa.com to request a return authorization.
2.    Provide your order number and details about the item you wish to return.
3.    Follow the instructions provided by our team to send the item back to us. 

6. Additional Information
•    We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $500, as we cannot guarantee receipt of your returned item.
•    Depending on your location, the time it may take for your exchanged product to reach you may vary.
•    If you have any questions regarding our return and refund policy, please contact us at info@sellzoa.com.

This policy is effective as of 3rd April, 2025.